Need help with an order?
Email hello@puddleandpaws.com with your order number and the issue. We review returns, cancellations, reprints and refunds individually.
Damaged, incorrect or misprinted items
Contact us as soon as possible and include clear photos of the item and issue. Reporting within 14 days helps us work within our production partner’s 30-calendar-day reporting window. We will review the issue and explain the appropriate next steps. This request does not limit rights you may have under applicable law.
Size choices and changes of mind
Each product is made after it is ordered. We do not offer routine change-of-mind returns or exchanges for an incorrectly selected size or color. Please compare the product measurements before ordering. This policy is subject to applicable consumer law.
Cancellations
Contact us immediately if you need to cancel or change an order. We will check whether it can be stopped. Cancellation cannot be guaranteed once production has begun.
Do not mail an item without instructions
Please contact us before sending anything back. We will provide instructions and a return address if a return is needed. Do not send items directly to a print provider or an address shown on a parcel without our authorization.
Approved refunds
An approved refund is sent to the original payment method. The time it takes to appear depends on the payment provider and bank. We do not promise a fixed bank-processing time.