Who we are
Puddle & Paws operates this store from Texas, United States. For privacy questions or requests, contact hello@puddleandpaws.com.
Information used to operate the store
When you place an order or contact us, we process information such as your name, email, delivery and billing address, order details, and the message you send. Our website and payment services may also process IP address, device/browser information, cookies and security signals.
Payments
Payments are processed through Stripe. Payment information is handled by the payment service; we do not ask you to send card details by email. Stripe’s use of information is described in its Privacy Policy.
Orders, fulfillment and hosting
We use WordPress/WooCommerce for store operations, our hosting services for the website, and Printify and its production/shipping partners to make and deliver orders. Relevant order and delivery information is shared with these services for payment, fulfillment, support, security and recordkeeping. Service providers may process information outside your state or country.
Tax calculation, email and backups
We use WooCommerce Tax, connected through WordPress.com/Automattic, to calculate applicable checkout tax using store and customer address information. See Automattic’s Privacy Policy. We use Maileroo for store email delivery and our email provider for support messages. Restricted-access Google Drive backups contain site and order records so we can recover the store after a problem.
Cookies and store features
Store cookies may be used to remember your cart, manage checkout or accounts, and keep the site secure. Stripe may use cookies and similar technologies for payment and fraud prevention. No advertising campaign or social-media tracking integration has been configured by this store setup.
Retention and requests
We retain information as needed for orders, support, security, accounting and applicable legal requirements. Contact us to request access, correction or deletion. We may need to verify your request and retain records that we are legally required to keep.
Children and product imagery
Our store is intended for adults making purchases. Children’s-themed products and illustrations do not invite children to submit personal information. Please do not include unnecessary personal information about a child when contacting us.
AI-assisted content
Some artwork and store content were created with AI assistance and reviewed for the brand. Customer order information is not used in AI content prompts by this setup.
Updates
This policy was last updated November 1, 2026. Material changes will be reflected on this page.